1. COMMUNICATION INFORMATION

How can i contact your company?
  • You may contact us through the Contact us page. 
  • You can send us an email:  info<at>ohmy-lash.com
  • Or you may send postage to us:  P.O. Box 78483 Corona Ca, 92877
How can i get notified of your flash sales?
Most of the times are flash sales go unannounced to the general public. 
In order to be notified of these amazing deals you may be subscribed to our email list.
(Bottom Right of the Website)
How do i get notified of new products?
Sign up to our email list and you will be notified when we launch new products on our website. 
( Sign up located in the bottom of the site)
My discount code is not working, is there something i am doing wrong?
If you are having trouble entering a valid discount code:
1.) Be sure that you copy & Paste the code exactly
2.) Be sure that there is not any extra space before or after the code when you paste it.

2. PRODUCT INFORMATION

Do Oh My, Lash!® falsies only come in one size?

  • Oh My, Lash!® offers a standard size as this allows you to custom trim them to fit your eyes.
  • It is better that they are a little wider than your eye, because then you can easily trim them to your shape.

Are your lashes tested on animals or the lash glue?

  • All of our lashes are animal friendly, cruelty-free.
  • Tested only by humans.  
  • As Mentioned above, we do not sell lash glue. 
Is eyelash adhesive included with my purchase? 

Currently eyelash adhesive is NOT included in your purchase.
We recommend using Duo Eyelash Adhesive, they have varieties of latex & non-latex glue. 

A certain lash that i want is not on your website, when will it be back? 

Occasionally we will sell out of an item.
The best way to know when we will bring the lash back is to sign up to our email list in order to be notified when it is restocked. 
We take your suggestions willingly, and will encourage you to make suggestions. 

What type of eyelash adhesive do you recommend? 

There are several different types of eyelash adhesives.
Choose one to fit your needs.  
Duo Eyelash Adhesive has a good assortment of glues that may fit your need and skin sensitivity.
We have also heard very good things about True Glue Adhesive. 

We are glad to replace any unused & defective item that you receive from us within 30 days of purchase. 

To  do this please send the lashes back to us via USPS to this address:

ATTN: Oh My, Lash!
P.O. Box 78483 
Corona Ca, 92877

3. OPPORTUNITY INFORMATION 

How can i work for or collaborate with Oh My, Lash? 
  • Make your requests with Oh My, Lash!® at: 
  • info<at>ohmy-lash.com  
  • If you are a wholesaler, check out our process for working with wholesalers. 
  • If you are a Beauty Blogger and would like to become an affiliate ... 
  • Please help us by being Vocal in Social Media like Facebook, Twitter, Pinterest. 
How can i get featured on your social media page? 
  • Followed our company for features on our Instagram, twitter, and facebook page.
  • Make your requests with media<at>ohmy-lash.com
  • In order to increase your chances to be featured:  
  • Post a picture with our lashes ... Please include Hashtag: @ohmylashx and #ohmylashx
  • Please add the Lash Style to the photo Caption. 
  • We send our newest lashes to medial pages which go #viral 
Do you offer Wholesale on the products that you sell?
YES, If you are a wholesaler, check out our process for working with wholesalers.

4. ORDER, SHIPPING & RETURNS INFORMATION

What is your shipping cost?

We currently offer flat rate for shipping.

  1. Domestic  Shipping - $5.75 Flat Rate
  2. Remember FREE SHIPPING for orders over $6.99!!
  3. International Shipping - $11.00 Flat Rate (Parcel Insurance Included)
What forms of payment do you accept?

Oh my, lash accepts the following forms of payments.
PayPal: Visa, MasterCard, American Express, Discover, as well as, PayPal payments.

How long does it take for orders to process?

  • Processing for all orders are within 2 - 3 business days.
  • (not including the weekends)
  • When the order was placed pending on the fact that we have all the information needed for your order and we do not need to confirm it is an actual legitimate order.

When should I expect my lashes? Is there a tracking number?

  • You  can expect to receive your lashes within 7 business days. 
  • (not including the weekends) If the postal office is not too busy.  
  • The tracking number is provided when the shipping label is created. 
  • Please provide your order number with all your questions and requests 

How soon can i expect to receive my product after I have ordered?

  • 7 Business days 
  • (not including the weekends)
  • Pending on the fact that your billing address matches the information associated with your credit card. 
Do you currently ship lashes to my country? 
  • YES, We offer Domestic & International shipping.
  • The current shipping flat rate for international shipping is $11 USD. 
  • (this includes parcel insurance) 
How soon can i expect an International order to arrive? 
  • International Orders are shipped via USPS 1st Class Mail. 
  • Delivery time depends on your selected country and depending on the handling with customs.  
  • We do offer faster shipping alternatives. 
  • If for any reason you would like to receive your package sooner please contact us at info@ohmy-lash.com. 
I just ordered realized that my shipping address is wrong, how can i change that? 
  • Please email us immediately with the correct address. 
  • Use subject line: ATTN: INCORRECT ADDRESS ORDER # 
I got an email from your company telling me that my information for my credit card was wrong what do i do? 
  • Like any system that checks credit cards our system will notify us of possible problems with an order. 
  • Simply reply to the email with the correct information and your order will be fine.  
  • NEVER SEND A CREDIT CARD NUMBER.  WE WILL NOT ASK FOR THAT.
What is your return policy? 

We are glad to replace any unused & defective item that you receive from us within 30 days of purchase.
To do this please send the lashes back to us via USPS to this address:

ATTN: Oh My, Lash!
P.O. Box 78483 
Corona Ca, 92877 

I never received my order from your company, What do I do? 
  • If your lash order has been delayed: 
  • Contact at any one of the forms of contact located on our contact page. 
  • If your lash order has taken longer than 2 weeks to arrive please contact us immediately with your order # via email.  We answer personally and take each request seriously.
  • If you believe that sometime in the past you ordered from us and never received the order ...
  • (some have claimed this)  
  • We encourage you to contact us immediately with your order #
  • (or we can simply search your name)
  • And let us know of the unreceived merchandise.  
  • We will refund you DOUBLE for any proven claim of unreceived merchandise since we began as a company
  • (over 2 years ago).
*NOTE: We are not responsible for lost or damaged packages.
Once the package has left the Oh My, Lash warehouse, received by the post office and a tracking number has been issued, we are not liable for lost or damaged packages.
 

5. Our code of operations include: 

  • * Oh, My Lash!® has always been Oh My, Lash!
  • * We have not operated under a different business name
  • * We are not affiliated with other Lash Companies. 
  • * We are a legitimate business with many satisfied customers.  

We believe in supporting all Love for lashes, including encouraging all cosmetic companies to provide their best products for our girls.